Privacy Policy

We collect information you voluntarily provide when using our Services:

• Account Information: Email address, password (encrypted), and display name when you create an account
• TradingView Username: Your TradingView username to grant access to our indicators
• Payment Information: Billing name, billing address, and payment card details (processed and stored securely by Stripe—we do not store complete card numbers)
• Cryptocurrency Wallet Address: If you pay with cryptocurrency, we may collect your wallet address for transaction verification
• Communications: Information you provide when contacting our support team or participating in surveys

When you access our Services, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Log Data: IP address, access times, pages viewed, referring URL, and actions taken on our platform
• Usage Data: Features used, subscription status, and interaction patterns
• Cookies and Similar Technologies: Information collected through cookies, pixels, and similar technologies (see Section 7)

We may receive information from third parties:

• Authentication Providers: If you sign in using a third-party service (e.g., Google, Web3 wallet), we receive basic profile information
• Payment Processors: Transaction confirmation and billing information from Stripe
• Analytics Providers: Aggregated usage and performance data

We use the information we collect for the following purposes:

2.1 Providing and Improving Services

• Create and manage your account
• Grant access to trading indicators on TradingView using your TradingView username
• Process subscriptions and payments
• Provide customer support and respond to inquiries
• Improve and optimize our Services
• Develop new features and products

2.2 Communications

• Send transactional emails (account confirmation, payment receipts, subscription updates)
• Send service announcements and updates
• Send marketing communications (with your consent, where required)
• Respond to your comments, questions, and requests

2.3 Security and Compliance

• Detect, prevent, and address fraud, abuse, and security issues
• Enforce our Terms of Use and other policies
• Comply with legal obligations and respond to lawful requests
• Protect the rights, property, and safety of Eclipse and our users

2.4 Analytics and Research

• Analyze usage patterns and trends
• Measure the effectiveness of our Services
• Conduct research and analysis to improve user experience

If you are in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide Services you requested
• Legitimate Interests: Processing for our legitimate business interests (improving Services, security, marketing) where not overridden by your rights
• Consent: Processing based on your explicit consent (e.g., marketing emails)
• Legal Obligation: Processing necessary to comply with applicable laws

We do not sell your personal information. We only share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Services:

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders, subpoenas, or legal process
• Requests from law enforcement or government agencies
• To protect our rights, privacy, safety, or property
• To investigate or prevent fraud or illegal activities

4.3 Business Transfers

If Eclipse is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for up to 3 years after account deletion for legal and business purposes
• Transaction Records: Retained for 7 years as required for tax and accounting purposes
• Log Data: Retained for up to 12 months for security and analytics purposes
• Marketing Preferences: Retained until you opt out or withdraw consent

When your data is no longer needed, we will securely delete or anonymize it.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls and authentication requirements
• Secure Infrastructure: Cloud infrastructure with industry-standard security certifications
• Password Security: Passwords are hashed using industry-standard algorithms
• Payment Security: Payment processing handled by PCI-DSS compliant providers
• Regular Audits: Periodic security assessments and vulnerability testing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We use cookies and similar tracking technologies to collect and track information about your use of our Services.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Services to function properly (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our Services
• Marketing Cookies: Track visitors across websites to display relevant advertisements

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our Services.

7.3 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. We currently do not respond to DNT signals, but we honor other privacy preferences you set through our Services.

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us at support@eclipse.trade. We will respond to your request within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we've collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the "sale" of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To submit a CCPA request, email us at support@eclipse.trade with the subject line "CCPA Request."

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country.

When we transfer personal data from the EEA/UK, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries with adequate data protection laws
• Other valid transfer mechanisms under applicable law

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@eclipse.trade. If we discover that we have collected personal information from a child under 18, we will promptly delete that information.

Our Services may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification for significant changes

Your continued use of the Services after any changes constitutes your acceptance of the new Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EEA/UK residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.